7 Critical Questions to Ask Your Window Salesperson
As a homeowner, you’ve got a lot resting on your shoulders. Take a window project, for example: Your home is drafty, and your windows are ancient. After researching, you realize vinyl replacement windows are the most cost-effective and energy-efficient.
That’s just step one. Now you have to find a reputable window replacement company.
But you don’t have to worry about being blindsided by upcharges or faulty workmanship. Because here at Universal Windows Direct, we’re committed to helping homeowners like you make educated decisions on window replacement projects. Read on to learn the critical questions to ask your window salesperson before you sign any contract.
Protect Your Investment with These 7 Crucial Questions
1. How long has the company been in business?
2. Can you provide examples of previous work?
It’s crucial to see what your finished vinyl replacement window project might look like—this helps you set expectations and see the company’s standards for completed projects.
Always check photos and reviews from past customers. This tips you off to recurring issues or potential scams with the window company. If you see the same issues cropping up again and again… or lackluster finished projects… or complaints about billing… you should think twice about working with them.
3. Is your company properly bonded, licensed, and insured?
Legally, window replacement companies must be bonded, licensed, and insured. We have to pass examinations, protect homeowners from losses, and keep several insurance policies in place.
A company missing any of these requirements is a potential liability for you. Without these precautions, you’re on the hook for injuries, property damage, or losses that occur during your project.
You shouldn’t have that on your shoulders. Here at Universal Windows Direct, we take these laws seriously. We’re bonded, licensed, and insured in every location we serve– meaning you can rest easy without fear of future problems.
4. Where are you located?
When choosing a window installer, it’s crucial to ask where they are located. This helps ensure they can quickly respond to any service needs after installation. Even if the company isn’t local to
your city, they should have teams nearby for efficient service. For instance, while we are based in Cleveland, we proudly offer the same trusted, high-quality work in cities like Baltimore, Charlotte,
Chicago, Columbus, Indianapolis, Lexington, Louisville, Milwaukee, Pittsburgh, and St. Louis. No matter where you are, we’re always nearby to meet your window installation needs.
5. What, exactly, does the cost include?
Unsavory window companies nickel and dime you for everything. You’re hit with surprise fees for trim work, additional costs for warranties, disposal fees for old windows, and exorbitant labor rates. Your initial estimate should include all of this!
When UWD completes your window project, there’re no hidden fees. Your free estimate includes labor to disposal of old windows, installation of new windows, trim work, final clean-up, and our True Lifetime Warranty. We pride ourselves on thorough and transparent estimates.
6. What does your warranty cover?
Usually, replacement vinyl window warranties are limited. We offer a True Lifetime Warranty. But what’s the difference?
Replacement window companies frequently offer Limited Lifetime Warranties. They’re usually provided by manufacturers, and only cover defects related to aesthetics and your windows’ performance.
In a nutshell, they usually only cover faulty parts like sash locks, frames, and hinges. You’re typically stuck paying for repair labor out of your own pocket.
Universal Windows Direct’s True Lifetime Warranty covers all pieces, parts, and materials… including frames, locks, hardware, and glass systems… PLUS all installation and labor. The cherry on top? Our warranty is transferable for up to 30 years if you sell your house!